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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Navient Solutions, Llc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/27/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2495799
Date Received5/27/2017
ProductStudent loan
Sub-ProductPrivate student loan
IssueDealing with your lender or servicer
Sub-IssueDon't agree with the fees charged
Consumer Complaint NarrativeI started to pay more toward my variable interest rate private loan and for the last 3 payments, my interest rate has been increased. It 's as though they see that I 'm starting to pay more and are each subsequent payment increasing the rate to discour
Company (To Which The Complaint Relates)Navient Solutions, LLC.
StateDC
Zip Code200XX
Any comments on this complaint?

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