Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Capital One Financial Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsServicemember
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company5/27/2017
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2495384
Date Received5/27/2017
ProductChecking or savings account
Sub-ProductChecking account
IssueClosing an account
Sub-IssueCan't close your account
Consumer Complaint NarrativeI have called capital one 3 times requesting that my account be taken off of the hold and deleted from my record. They 're saying that they ca n't do that because of the hold. I have XXXX refund trying to go through, but it ca n't as it 's frozen. Tha
Company (To Which The Complaint Relates)CAPITAL ONE FINANCIAL CORPORATION
StateLA
Zip Code706XX
Any comments on this complaint?