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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Santander Consumer Usa Holdings Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company7/7/2018
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2956561
Date Received7/7/2018
ProductVehicle loan or lease
Sub-ProductLoan
IssueManaging the loan or lease
Sub-IssueProblem with the interest rate
Consumer Complaint NarrativeSantander Consumer USA does not provide refinancing for existing customers for car loans. They do however refinance for new customers. The existing customers have to be tricked to go to a dealership to refinance, but the dealership stated it is not possib
Company (To Which The Complaint Relates)SANTANDER CONSUMER USA HOLDINGS INC.
StateIL
Zip Code606XX
Any comments on this complaint?

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