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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Encore Capital Group Inc. - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company4/30/2018
Company Response To ConsumerClosed with monetary relief
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id2891878
Date Received4/30/2018
ProductDebt collection
Sub-ProductCredit card debt
IssueFalse statements or representation
Sub-IssueAttempted to collect wrong amount
Consumer Complaint NarrativeI was told to call and make my payment or schedule payments on the amount owed. Specifically told creditors not to save my bank info and they withdrew amount without my authorization.
Company (To Which The Complaint Relates)ENCORE CAPITAL GROUP INC.
StateTX
Zip Code799XX
Any comments on this complaint?

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