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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Bbva Compass Financial Corporation - Consumer Complaint Database at the Consumer Financial Protection Bureau

TagsServicemember
Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company1/4/2019
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?N/A
Complaint Id3116946
Date Received1/4/2019
ProductChecking or savings account
Sub-ProductSavings account
IssueProblem with a lender or other company charging your account
Sub-IssueTransaction was not authorized
Consumer Complaint NarrativeBBVA Compass stole $XXXX dollars as a maintenance fee on their free savings account. In doing so, they also stole the $XXXX bonus that I was meeting the requirements for on the same account.I requested BBVA Compass' assistance to help fix this problem,
Company (To Which The Complaint Relates)BBVA COMPASS FINANCIAL CORPORATION
StateAZ
Any comments on this complaint?

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