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Consumer Complaint Database at the Consumer Financial Protection Bureau

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These are complaints received by the Consumer Financial Protection Bureau on a range of consumer financial products and services. The Consumer Financial Protection Bureau does not verify all the facts alleged in these complaints, but they take steps to confirm a commercial relationship between the consumer and the company

Source: Consumer Financial Protection Bureau - data.gov - June, 17, 2019

 

Bank Of America, National Association - Consumer Complaint Database at the Consumer Financial Protection Bureau

Consumer Consent Provided?Consent provided
Complaint Submitted ViaWeb
Date Sent To Company12/16/2015
Company Response To ConsumerClosed with explanation
Timely Response?Yes
Consumer Disputed?No
Complaint Id1706286
Date Received12/16/2015
ProductMortgage
Sub-ProductHome equity loan or line of credit
IssueLoan servicing, payments, escrow account
Consumer Complaint NarrativeAs part of our regular monthly payment, we have included additional money towards principal pay down. From XXXX to XXXX, besides our normal monthly payment, we have sent {$150.00} specified towards additional principal. However, in the Bank of America sta
Company Public ResponseCompany chooses not to provide a public response
Company (To Which The Complaint Relates)BANK OF AMERICA, NATIONAL ASSOCIATION
StateCA
Zip Code913XX
Any comments on this complaint?

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